Terms & Conditions

Dwija Exports, “www.dwijaexports.com” owns and operates this Website. This document governs your relationship with Dwija Exports “www.dwijaexports.com”. Access and use of this Website and the products available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms & Conditions"). By using the Services, you hereby agree to all of the Terms & Conditions, as may be updated by us from time to time. You should check these Terms & Conditions frequently to take notice of any changes we may have made to the Terms & Conditions.

This Website may contain links to other websites, which are not operated by Dwija Exports. Dwija Exports has no control over the Linked websites & pages. We accept no liability for them or for any loss or damage that may arise from your use of them. Your use of such Linked websites and pages will be subject to the terms of use and service contained within each such site.

Ownership & copyright

This dwijaexports.com website is owned and operated by Dwija Exports. Unless otherwise noted, all content included on this website, including logos, texts, graphics, icons, images, products, audios, videos, and software is the property of Dwija Exports.

Use of website and license

Dwijaexports.com website and content are considered solely for personal and non-commercial use by visitors and shoppers. Any use of Dwija Exports website, its content, or collectively, its Services, other than for personal and non-commercial purposes is prohibited. You hereby agree not to publish, modify, distribute, transmit, create, or reproduce works from, or commercially exploit in any way the content of Dwija Exports. However, you may download, electronically copy, and print any of the content of the dwijaexports.com website for your personal, non-commercial use only.

Usage eligibility

If you are under 18 years, you may use dwijaexports.com only with the involvement of a parent or legal guardian. Dwija Exports reserves the right to terminate accounts, refuse service, remove or edit content or cancel orders at its sole discretion. If you do not qualify, you may not use the service or the website of Dwija Exports. In addition to this, you are prohibited from trading, selling, or otherwise transferring their dwijaexports.com account to another party.

Your account and registration

If you access or use the dwijaexports.com website, you are liable for maintaining the confidentiality of your account and for restricting access to your device. You hereby agree to be responsible for all activities that occur under your account or password. You also agree to provide accurate, current, and complete information about yourself as prompted by the website registration form or provided by you as a user of a third-party site through which you access the Website.

You agree to notify dwijaexports.com immediately of any unauthorized use of your account or any other breach of security. Dwijaexports.com reserves the right to refuse service, terminate accounts, or remove or edit content at its sole discretion. You hereby allow us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights you have in your information, in any media or produced, invented, developed, or used in future, concerning to your information.

Product description

Dwija Exports makes all reasonable efforts to display the products listed for sale on its website dwijaexports.com as accurately as possible. However, the colors we use, as well as the display and color capabilities of your device, will affect the colors that you see on your screen. Dwija Exports cannot guarantee that your monitor’s display of any product color, texture, or detail will be accurate. In addition, Dwija Exports does not warrant that product description or other content is accurate, complete, reliable current, or error-free.

While Dwija Exports makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Dwija Exports reserves the right to refuse the sale of that item. If the pricing error is discovered after payment has been finalized, Dwija Exports reserves the right to cancel the sale and refund the transaction in full. If a product offered by Dwija Exports is not as described, your sole remedy is to return it in unused condition.

Weight variance

The weight or size of gold, diamond or any precious metal to be used for making jewellery items ordered by the customer may vary by 5% in the final form of the product. The difference, if any at all, will be due to the hand-crafting of the jewellery product.

The customer understands and acknowledges that in case he/she receives a product of a higher weight than the value paid for, he/she have to bear the cost of any extra material (Gold, Diamond, or any precious metal). In case, the customer receives a product of lesser product weight than the value paid for, Dwija Exports will refund such differential amount to the customer.

Content you submit

Dwija Exports is free to use or disseminate such contributed content on an unrestricted basis for any purpose, without any notice or compensation to you. Dwija Exports is under no obligation to use the contributed content and your submissions and may remove any such content or submission at any time at its sole discretion. Dwija Exports reserves the right to terminate your access to online mediums at any time, without notice, for any reason whatsoever.

You hereby represent and acknowledge that you own or otherwise have permission to submit any such materials and allow Dwija Exports the rights described herein.

Conflict free diamond policy

Dwija Exports adheres to a strict, zero-tolerance policy toward conflict diamonds. We only purchase diamonds through the largest and highly reputable suppliers who, like us, proudly adhere to and enforce the highest standards. All diamonds provided by Dwija Exports are obtained through legitimate sources and are guaranteed to be conflict-free.

Refunds

All refunds shall be done by the way an online bank transfer to the customer’s bank account within 15 business days of receipt of the product. If the mode of payment was through online net banking or credit/debit cards, the refund will be processed by reversal of the previous transaction. In case of return of an order which had payment mode of COD (Cash On Delivery), the Customer will receive a refund in Online Dwija Exports Wallet. However, if the Customer would like to receive the amount in a bank account, he/she will be asked for bank details to receive the refund amount. Part payments received against customized jewellery would not be eligible for the 15-Day Money-Back Policy.

In case, coupons, discount vouchers, or promo codes were used during the original purchase, the exchange amount will be deducted by an amount equivalent to the coupon, discount voucher, or promo codes, as applicable.

No lawful or prohibited use

You hereby agree and warrant not to upload, post or otherwise transmit via the online mediums any content that is harmful, misleading, offensive, harassing, defamatory, threatening, abusive, obscene, pornographic, vulgar, violent, libelous, racially, ethnically, religiously or otherwise objectionable; infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; constitutes unauthorized disclosure of personal or confidential information; contains viruses, Trojan horses, worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer hardware or software; or spyware and malware designed for phishing and to compromise the data security and integrity, and obtain sensitive personal or financial information.

You also agree not to use the dwijaexports.com website or online mediums to impersonate an employee or a representative of Dwija Exports, its divisions and subsidiaries; obtain or attempt to obtain any information, materials or documents not purposely made available through the Dwija Exports or online mediums through any means; misrepresent your identity or affiliation with a person or entity; send bulk mail, spam, “chain letters” and other unsolicited and unauthorized communication; violate any applicable local, state, national or international law, including without limitation regulations under Indian Court of Law; attempt to gain unauthorized access to any portion or feature of the Dwija Exports website or any other services offered through the Dwija Exports or any other system or networks connected to the Dwija Exports, and/or other accounts not belonging to you, or violate security of any portion of the Dwija Exports, by hacking, password mining or any other means; attempt to interfere with the proper working of the Dwija Exports or any transaction being conducted on the dwijaexports.com or to restrict or inhibit any other user from accessing or using the dwijaexports.com, by means of hacking or defacing any portion of the dwijaexports.com.

Indemnity

You agree to defend, indemnify, and hold harmless Dwija Exports and its directors, officers, affiliates, shareholders, employees, and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of Dwija Exports website or your breach of these Terms & Conditions or your violation of any law or the rights of a third party including but not limited to breach of any warranties, representations or undertakings or concerning to the non-fulfillment of any of your obligations under this Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of these Terms & Conditions.

External links and linking

The website may contain links to other platforms operated by third parties not affiliated with Dwija Exports. The inclusion of such third-party sites does not imply endorsement by Dwija Exports of those sites. Dwija Exports has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any other sites or any off-site pages linked to any of the platforms. If you choose to click through any link of third-party sites or pages then this is at your own risk. Dwija Exports does not authorize linking to any of its platforms from a third-party platform without its prior written authorization.

Copyright & trademark

Dwija Exports Jewellery, the Dwija Exports logos, and any product or service name, or content and slogan contained in our website are brand names trademarks of Dwija Exports and its affiliates, and may not be copied, reproduces, republished, posted, uploaded, transmitted, or distributed, in whole or in part, in any way without the prior written permission of Dwija Exports, or the applicable trademark holder. Meta tags or any other content utilizing Dwija Exports or any other trademark of Dwija Exports may not be used without prior written permission. All other trademarks, product names, logos, or Dwija Exports jewellery names mentioned on our website are the property of respective owners of Dwija Exports.

Government law

This user agreement and all the rules and policies contained herein and any of your usage of the website and your dealings at dwijaexports.com shall be governed and construed following the laws of India. By visiting the Dwija Exports website, you agree that the law of India, without regard to principles of conflict of laws, shall govern these Terms & Conditions and any dispute that may arise between you and Dwija Exports. These Terms & Conditions, together with the Privacy Policy, constitute the entire agreement between you and Dwija Exports’ Private Limited relating to your access to and use of dwijaexports.com.

Modification

Dwija Exports reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms & Conditions at any time. Please check this page periodically for changes. You agree that each time you visit the dwijaexports.com website, your visit to and use of such website will be subject to and bound by the then current version of these Terms & Conditions. Dwija Exports makes no representations that the contents of any of its websites are appropriate or available for use in other locations.